Effective Date: 17/04/2025
Website: www.andyon2wheels.com
Owner: Andy Marks

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1. Fulfilment & Delivery

All products are made to order and shipped using our trusted print-on-demand partner, Printful. This means:

• Fulfilment (printing & packing) takes 2–7 business days

• Shipping times begin after fulfilment is complete

• You'll receive tracking information once your order ships

Because items are produced individually, your order may arrive in more than one parcel if it includes multiple items.

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2. Shipping Destinations

We currently ship to Europe only, including:

• United Kingdom

• European Union countries

• Norway, Switzerland, Iceland

If you're outside of Europe and interested in our products, feel free to get in touch — we may expand our shipping zones in the future.

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3. Estimated Delivery Times

This varies by region, unless otherwise stated in the item description they are as follows: 

UK (Mainland) - 3–7 business days after fulfilment

EU countries - 5–10 business days after fulfilment

EEA/Other Europe - 7–12 business days after fulfilment

*Delivery times are estimates and may vary depending on your location and local postal services.

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4. Shipping Costs

Shipping rates are calculated at checkout and based on your location and the specific items ordered.

Occasionally, we may run free shipping promotions — follow us or subscribe to stay updated.

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5. Tracking Your Order

Once your order is fulfilled and shipped, you'll receive a shipping confirmation email with a tracking link.

If you haven’t received tracking information within 7 business days, please Contact us.

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6. Customs & Import Fees

Customers in Europe will not usually incur customs fees, but exceptions may apply depending on your country’s regulations (particularly outside the EU).

Any applicable customs duties, import taxes, or handling fees are the responsibility of the customer.

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7. Lost, Delayed, or Returned Orders

If your parcel hasn’t arrived within the expected time:

• First, check the tracking information provided

• Then contact your local delivery office for updates

• If it’s been 15 business days (UK/EU) or more since shipping with no update, get in touch and we’ll investigate

💡 If a parcel is returned to us due to an incorrect or incomplete address, we may charge for redelivery or offer a refund minus shipping costs.

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8. Questions?

We're a small independent brand and happy to help with any shipping concerns. If you're unsure about any part of this policy, or want to ask about future shipping to your region:

📧 You can contact me via the Contact page on this site

🌍 Website: www.andyon2wheels.co.uk