Effective Date: 17/04/2025
Website: www.andyon2wheels.com
Owner: Andy Marks

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1. Overview

At Andy On 2 Wheels, we want you to be happy with your order. While our products are custom printed and fulfilled by Printful, we understand that sometimes things just don’t work out — and we’re here to help.

We accept returns for both faulty items and unwanted items, as long as they meet the conditions below.

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2. Made-to-Order Products

All products are printed on demand via our partner Printful, which means each item is made especially for you. Because of this, we ask that you:

• Check product details and sizing carefully before placing your order

• Contact us if you’re unsure about a product — we’re happy to help!

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3. Returns for Unwanted Items

Changed your mind? Ordered the wrong size? No problem.

We accept returns for unwanted items as long as:

• You notify us within 14 days of delivery

• The item is returned to us within 30 days of delivery

• It is unworn, unwashed, and in its original condition and packaging

You (the customer) are responsible for:

• The cost of return shipping

• Safely packaging the item to avoid damage during transit

Once we receive and inspect the item, we’ll issue a refund to your original payment method (excluding original delivery costs, unless we choose to waive them).

📦 Return Address: Please Contact us for the return address - Printful wont take returns of unwanted items so you will have to send it back to our home address. 

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4. Faulty or Damaged Items

If your item arrives damaged or defective, we’ll make it right — either with a replacement or full refund, at no cost to you.

Please email us within 14 days of delivery with:

• Your order number

• A clear photo of the issue

• A brief description of the problem

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5. Exchanges

We currently do not offer direct exchanges. If you’d like a different size or item, please return your order as above and place a new order through the website.

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6. Refunds

Refunds are issued once:

• We receive and inspect the returned item (for unwanted returns), or

• We confirm a fault or delivery issue (for defective/lost items)

Refunds will be issued to your original payment method. Please allow 5–10 business days for processing by your bank or card provider.

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7. Orders with Incorrect Addresses

If the address you provided is incorrect and the parcel is returned, we may charge a reshipping fee or offer a refund minus shipping costs.

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8. Contact Us

We’re a small independent brand and want you to be satisfied with your experience. If you have any issues with your order, we encourage you to get in touch.

📧 You can contact me via the Contact page on this site

🌍 Website: www.andyon2wheels.co.uk